Chasing lizards & satisfying customers
If statistical insights are not driving your customer satisfaction efforts, you may be sunning yourself on a warm rock. Watch out for that cat, or Aunt Em’s broom.
If statistical insights are not driving your customer satisfaction efforts, you may be sunning yourself on a warm rock. Watch out for that cat, or Aunt Em’s broom.
One in five Indiana public employees experience low financial well-being as they near retirement.
Compassion alone won’t win you funding for an employee financial wellness program. To compete for resources, you must show it’s a promising investment.
Being certain your research is successful requires a two-part commitment. First, your research consultant must provide you with actionable insights. Then you must commit to using those insights in your daily decision-making.
It’s a billion-dollar risk, and it may soon be headed to your defined contribution plan. Participant relationships can be your key to mitigating litigation risk.
Promotion is an essential part of marketing’s four Ps. But leave it there, and you’ll be three Ps shy of a full load.
Campaigns that don’t evolve beyond awareness are not likely to succeed. And, if you don’t measure audience transformation, your campaign will become increasingly irrelevant.
Building relationships requires dialogue. Successful communication and education leaders are not editors in chief, rather they are listeners in chief.
Four steps to getting more value from your research. Sometimes it pays to be wrong.